Customer
Testimonial

"We purchased a couple of Pet Waste Stations at first and the situation improved greatly so we bought 3 more. Everyone found the bags very convenient to use. Ordering refill bags is easy and they arrive very quickly. The system has definitely improved the look of our community."

- Lynne Nagore

Frequently Asked Questions

Why should I order from Pet Waste Eliminator™?

You can count on Pet Waste Eliminator™ products to provide you with the highest quality Dog Waste Systems, Dog Waste Bags, Outdoor Trash Cans, and Pet Signs at the lowest prices in the industry. We provide our customers with exceptional service and support. Our customers have come to trust us as a solid and knowledgeable source for all their pet waste needs. At Pet Waste Eliminator™, our customers are our #1 priority. We are committed to your satisfaction and we value your business. If you are satisfied, please tell a friend and colleague, and if not, please let us know… we will make it right or it’s FREE. With thousands of satisfied customers, Pet Waste Eliminator™ is a trusted source, committed to helping you with your pet pollution needs.

Do you have a Money Back Guarantee?

We are so confident about the superior quality of our products that Pet Waste Eliminator™ Systems come with a Lifetime Guarantee. If your product isn't exactly what you wanted, we'll pick it up--at no cost to you.

Call us at 1-800-790-8896. We want to be the company you come back to week after week, month after month. If you are not satisfied with your Pet Waste Eliminator™ experience, neither are we. We stand behind all our products. We’ll make it right or it’s FREE.

Do your Bags fit other Dispensers?

Yes, Pet Waste Eliminator Doggie Bags ™ are universal Dog Waste Bags and will fit any System.

If your Bags are on a Roll, which requires the user to pull out and tear off at a perforation, then you use Item # E40 Pet Waste Eliminator Doggie Bags ™ on a Roll.

If the Bags are packed flat and attached to a Header Card that hangs from 2 prongs inside the Dispenser, then you need Item # E41 Pet Waste Eliminator Doggie Bags on a Header.

We guarantee that our Pet Waste Eliminator Doggie Bags ™ will fit, but if for some reason they don't fit whatever Dispenser you have, we'll gladly accept return OR we'll give you one of our Pet Waste Eliminator™ System FREE! We’ll even send a pick-up tag and pay to bring your old Dispenser back to us after you receive and install your new one.

How many Bags do your Dispensers hold?

If you are using the Header Card Bags (Item # E41 Pet Waste Eliminator Doggie Bags), the Pet Waste Eliminator™ Dispenser Box will hold up to 560 Doggie Waste Bags . That means less maintenance for you!

How many Bags do I need to start?

That depends on the amount of dog owner traffic that will use each Pet Waste Eliminator™ System.

On average a multi-housing community or HOA will use approximately 300-800 Bags per month. A park or doggie day care setting where more Dog Owners are expected it averages out to 800-2500 Bags per month per box Dispenser.

Usage can vary widely depending on the area , weather and compliance of Dog Owners. Always keep your Dispensers stocked with Bags to build compliance and avoid user inconvenience. Pet Waste Eliminator™ guarantees same day shipments on all our Bags so you don’t have to over plan or stock more than what you need. Once we set up your System you will be able determine your monthly need within a few weeks.

Is Installation of a Pet Waste Eliminator Station easy?

Yes. Click here to download the instructions. No special skills or special tools required. Plus you can always call us if you need any assistance.

Can I sign up for your Discount Refill Program ?

Yes! You can set up your Pet Waste Eliminator™ Doggie Bags on an automatic shipment every month or on a schedule of your choice. This program will not only take away the hassle of having to remember to place your order but also provide you with maximum discounts. This program can be canceled any time with no penalties to you. Just order your Pet Waste Bags Discount Refill Program on-line or call us and let us know what you need, how often and we'll do the rest.

What are my payment options?

We accept credit cards. VISA, MasterCard, American Express, Discover and Check by Phone. If you are an established Hotel, Vet Clinic, HOA, Municipality, City, Campground, Dog Groomer or Property Management Company you can set up an account with us, no credit application is necessary! You're automatically approved up to $1000. We send you an invoice with net 30 terms.

Will I get an invoice with the order?

Yes. Your order confirmation will be your invoice when paying by credit cards. If you are paying on your account with net 30 terms, we will mail an invoice separately from your shipment.

When my order is placed online, how long does it take to be processed?

All orders placed by 4:30pm CST Monday-Friday will be processed and shipped the SAME business day.

How much are the shipping charges for my order?

We are unable to ship to Post Office Boxes.  All shipping rates quoted are for the 48 contiguous States.  Alaska and Hawaii require specialized freight quotes.  Please call or email for those shipping rates.  Standard shipping is by Ground, so please allow 1-5 days for delivery.  However, express service such as Next Day or 2nd Day can be requested.  Please email or phone if you require expedited shipping. 

Does state sales tax apply to my order?

Texas customers are required to pay 8.25% sales tax. Residents of all other states do not pay sales tax.

Can I use a purchase order for my order?

Yes, you can fill it in on the payment screen.

What if there's a problem with my order?

Call us at 1-800-790-8896 or send us an email at customerservice@PetWasteEliminator.com. We stand behind our products, and we’ll do whatever it takes to make things right.

Will I get an order confirmation after I place my order?

Yes! You will get an email confirmation from Pet Waste Eliminator™ the same day you place your order. It will list the items you’ve ordered as well as how to contact us if there are any questions.

Can I cancel an order once it has been placed?

We process your order as soon as we receive it. In the event you need to make a change to your order, please call us at 1-800-790-8896 and we will take care of it.

Will my information be sold to other companies?

Absolutely not! Pet Waste Eliminator™ will never sell your name or information to any company.

Do I have a particular Sales Representative I have to ask for when I call?

No, all of our Pet Waste Eliminator™ Representatives are trained to help you with any questions you might have or to place your order.