FAQs

Why should I order from Pet Waste Eliminator™?

You can count on Pet Waste Eliminator™ products to provide you with the highest quality Dog Waste Systems, Dog Waste Bags, Outdoor Trash Cans, and Pet Signs at the lowest prices in the industry. We provide our customers with exceptional service and support. Our customers have come to trust us as a solid and knowledgeable source for all their pet waste needs. At Pet Waste Eliminator™, our customers are our #1 priority. We are committed to your satisfaction and we value your business. If you are satisfied, please tell a friend and colleague, and if not, please let us know… we will make it right or it’s FREE. With thousands of satisfied customers, Pet Waste Eliminator™ is a trusted source, committed to helping you with your pet pollution needs.

Do you have a Money Back Guarantee?

We stand behind the quality of our products by guaranteeing them for the useful lifespan of each product. We will make right any shortage, misconception or unforeseen problem to the best of our ability and in a timely manner. If you need to return an item please call us at 1-800-790-8896, and we will be happy to assist you.

Once we receive the returned package, we will issue a credit for any any unused, resalable products returned within 60 days of purchase minus the original shipping fees.

Do your Bags fit other Dispensers?

Yes, Pet Waste Eliminator Doggie Bags ™ are universal Dog Waste Bags and will fit any System.

If your Bags are on a Roll, which requires the user to pull out and tear off at a perforation, then you use Item # E40 Pet Waste Eliminator Doggie Bags ™ on a Roll.

If the Bags are packed flat and attached to a Header Card that hangs from 2 prongs inside the Dispenser, then you need Item # E41 Pet Waste Eliminator Doggie Bags on a Header.

We guarantee that our Pet Waste Eliminator Doggie Bags ™ will fit, but if for some reason they don't fit whatever Dispenser you have, we'll gladly accept return OR we'll give you one of our Pet Waste Eliminator™ System FREE! We’ll even send a pick-up tag and pay to bring your old Dispenser back to us after you receive and install your new one.

How many Bags do your Dispensers hold?

If you are using the Header Card Bags (Item # E41 Pet Waste Eliminator Doggie Bags), the Pet Waste Eliminator™ Dispenser Box will hold up to 560 Doggie Waste Bags . That means less maintenance for you!

How many Bags do I need to start?

That depends on the amount of dog owner traffic that will use each Pet Waste Eliminator™ System.

On average a multi-housing community or HOA will use approximately 300-800 Bags per month. A park or doggie day care setting where more Dog Owners are expected it averages out to 800-2500 Bags per month per box Dispenser.

Usage can vary widely depending on the area , weather and compliance of Dog Owners. Always keep your Dispensers stocked with Bags to build compliance and avoid user inconvenience. Pet Waste Eliminator™ guarantees same day shipments on all our Bags so you don’t have to over plan or stock more than what you need. Once we set up your System you will be able determine your monthly need within a few weeks.

Is Installation of a Pet Waste Eliminator Station easy?

Yes. Click here to download the instructions. No special skills or special tools required. Plus you can always call us if you need any assistance.

What are my payment options?

We accept credit cards. VISA, MasterCard, American Express, Discover and Check by Phone. If you are an established Hotel, Vet Clinic, HOA, Municipality, City, Campground, Dog Groomer or Property Management Company you can set up an account with us, no credit application is necessary! You're automatically approved up to $1000. We send you an invoice with net 30 terms.

Will I get an invoice with the order?

Yes. Your order confirmation will be your invoice when paying by credit cards. If you are paying on your account with net 30 terms, we will mail an invoice separately from your shipment.

When my order is placed online, how long does it take to be processed?

All orders placed by 4:00pm CST Monday-Friday will be processed and shipped the SAME business day.

How much are the shipping charges for my order?

Merchandise TotalStandard Delivery Charges
Up to $100.00$16.99
$100.01 - 250$22.99
$250.01 - $500$29.99
$500.01 - 1000$36.99
$1000.01 - $1500$56.99
$1500.01 - $3000$89.99
$3000.01+Call for quote

These rates apply to the Contiguous US only. Standard Shipping is by Ground, so please allow 1-5 days for delivery. For shipping outside this area there will be additional charges. Discounted Shipping Offers apply to Continental US only. Express Service such as Next Day or 2nd Day can be requested. Please email or phone if you require expedited shipping or shipping to a Post Office Box.

Does state sales tax apply to my order?

Texas customers are required to pay 8.25% sales tax. Residents of all other states do not pay sales tax.

Can I use a purchase order for my order?

Yes, you can fill it in on the payment screen.

What if there's a problem with my order?

Call us at 1-800-790-8896 or send us an email at customerservice@PetWasteEliminator.com. We stand behind our products, and we’ll do whatever it takes to make things right.

Will I get an order confirmation after I place my order?

Yes! You will get an email confirmation from Pet Waste Eliminator™ the same day you place your order. It will list the items you’ve ordered as well as how to contact us if there are any questions.

Can I cancel an order once it has been placed?

We process your order as soon as we receive it. In the event you need to make a change to your order, please call us at 1-800-790-8896 and we will take care of it.

Will my information be sold to other companies?

Absolutely not! Pet Waste Eliminator™ will never sell your name or information to any company.

Do I have a particular Sales Representative I have to ask for when I call?

No, all of our Pet Waste Eliminator™ Representatives are trained to help you with any questions you might have or to place your order.

Do you sell to Resellers or Distributors?

Yes we do. Pet Waste Eliminator sells directly to everyone who needs pet waste products.  For resellers , our prices are already set to be as low as possible; however, if you have a large order, please give us a call and let us work with you. Some of the discounts and offers shown may not apply. However we deal with it on a case by case basis, based on your needs. 1-800-790-8896.  

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